Oversee all store operations in assigned area on a daily basis
Be a role model and administer company policies and procedures
Establish store level expectations and guidelines
Assist the store heads in evaluating sales trends and create methods for sales growth
Monitor inventory control and meet inventory goals
Remain current on new products; demonstrate knowledge of products
Develop and implement all SOP regarding operational and ensure optimal and effective day-to-day operations
Investigate, resolve and respond to guest complaints. Perform other related activities in accordance with policies and procedures as assigned by management
Conduct disciplinary actions as needed
Responsible for continuous improvement and working towards sales target and cost budgets
Job Requirements
Bachelor’s Degree, or equivalent work experience
Minimum 5 years multi-store management experience in the retail industry
Minimum 3 years of direct supervisory experience
Strong analytical thinking, managerial and communication skill is a MUST
Strong operational skills and knowledge of sales techniques in a customer-service environment
Results Orientated. Demonstrate a sense of urgency to overcome obstacles and achieve measurable results
Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint
Highly professional and self-confident; ethical with unquestioned integrity
Excellent communications skills both written and verbal
